# Terms of Service
**Last updated:** April 27th 2026
These Terms of Service ("Terms") govern your access to and use of the website **delegatedai.com** and the virtual assistant services (the "Services") provided by DelegatedAI ("we," "us," or "our"). By using the Services, you agree to these Terms.
## 1. Eligibility
You must be at least 18 years old and legally able to enter a binding contract to use the Services. If you are using the Services on behalf of a business, you represent that you have authority to bind that business.
## 2. The Services
We connect you with virtual assistants ("VAs") who are trained on AI tools and matched to your business needs. We handle vetting, training, onboarding, and ongoing management. The exact scope of work for each VA is agreed in your service plan or scoping document.
We do not guarantee specific business outcomes (revenue, time savings, customer growth). Results depend on how you brief, manage, and integrate your VA.
## 3. Account and Payment
- **Plan:** month-to-month, no long-term contract, no setup fee.- **Pricing:** as listed on our pricing page or your custom proposal. Prices are in USD unless stated otherwise.- **Billing:** charged in advance on the same day each month via your chosen payment method.- **Failed payment:** we may pause Services after 7 days of non-payment.- **Taxes:** prices exclude applicable taxes; you are responsible for any sales tax, VAT, or similar charges.
## 4. Cancellation and Refunds
- You may cancel at any time with 7 days' written notice via email to **hello@delegatedai.com**.- Cancellation takes effect at the end of your current billing month.- We do not provide pro-rated refunds for partial months unless required by law.- If you cancel within 7 days of your first billing, contact us — we'll review on a case-by-case basis.
## 5. Your Responsibilities
You agree to:- Provide accurate information and timely access to tools your VA needs (e.g., shared inboxes, project management, CRM)- Communicate respectfully with your assigned VA and our team- Comply with all laws applicable to your business and use of the Services- Not ask your VA to perform illegal, deceptive, harmful, or sexually explicit work- Not poach or directly hire any DelegatedAI VA outside the platform during your engagement and for 12 months after (see Section 7)
## 6. Confidentiality
We agree to keep your business information confidential. You agree to keep our pricing, processes, training materials, and any non-public information confidential. Our VAs and staff sign confidentiality agreements.
## 7. Non-Solicitation
For 12 months after your engagement ends, you agree not to directly hire, contract, or otherwise engage any individual VA who worked on your account, except through DelegatedAI. If you wish to bring a VA in-house permanently, contact us — we offer a placement-fee buyout.
## 8. Intellectual Property
- **Your work product:** all deliverables your VA creates specifically for you (documents, content, designs, automations) are your property once payment is made.- **Our IP:** our website, training materials, internal tools, methodologies, and brand remain our property. You may not reproduce or repurpose them.- **Feedback:** if you share suggestions, we may use them without obligation.
## 9. Third-Party Tools
The Services may involve third-party tools (Slack, Google Workspace, Notion, ChatGPT, Claude, etc.). We are not responsible for the availability, performance, or terms of those tools. You are responsible for ensuring your use of them complies with their respective terms and applicable law.
## 10. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY SPECIFIC VA WILL REMAIN AVAILABLE.
## 11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID US IN THE 3 MONTHS PRECEDING THE CLAIM. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA.
## 12. Indemnification
You agree to defend, indemnify, and hold us harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Services, your content, or your breach of these Terms.
## 13. Termination
We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Services in a way that harms our team, other clients, or our reputation. Sections that by nature should survive termination (Confidentiality, Non-Solicitation, IP, Liability, Governing Law) will continue in effect.
## 14. Governing Law and Disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in New Castle County, Delaware, and you and we consent to personal jurisdiction and venue in those courts. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any competent court to protect intellectual property rights or confidential information.
## 15. Changes to These Terms
We may update these Terms. The "Last updated" date reflects the most recent change. For material changes, we will notify active clients by email at least 14 days before they take effect. Continued use of the Services after the effective date means you accept the updated Terms.
## 16. Contact
Delegated AIEmail: legal@delegatedai.com