Marco B.
E-commerce Automation Specialist
Five years in DTC operations. Automates support triage, order exceptions and the weekly numbers so the founder stops living in the helpdesk.
- Claude
- Shopify
- Zapier
- Klaviyo
Delegated AIDelegated AIFor DTC and Shopify brands. First automation live in week one.
Marco B.
E-commerce Automation Specialist
Five years in DTC operations. Automates support triage, order exceptions and the weekly numbers so the founder stops living in the helpdesk.
Maria GomezContent Writer, Delegated AIWrites Delegated AI's guides on automation and delegation.
An e-commerce automation specialist builds the workflows that triage Gorgias support tickets, run Klaviyo abandoned-cart and post-purchase sequences, and compile weekly ad reports from Meta and Google into a single Sheets dashboard. They connect Shopify, Zapier, and Claude so returns get processed, listings get published, and the founder stops living inside the helpdesk.
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Your Gorgias queue has 200 open tickets, most of them asking where an order is. The answer is right there in Shopify, but someone still has to open the ticket, look it up, and type a reply. Your Klaviyo abandoned-cart flow has not been touched since you launched it. And every Monday morning someone spends two hours pulling Meta and Google numbers into a spreadsheet before the team meeting.
Every ticket answered by hand is time your team is not spending on growth, and a Klaviyo flow that nobody is iterating is recovery revenue that quietly stays abandoned.
Order-status and returns tickets resolved without a human reading each one.
Shoppers who left without buying receive a timed email and SMS sequence.
Every Monday the team receives a ready-to-read summary with no manual pulling.
One specialist, one flat price, and every workflow they build belongs to you.
A dedicated specialist keeping your support queue clear, your flows optimised, and your weekly numbers ready, across all five working days.
No setup fee. No contract. Stop whenever you want.
Never scoped, never billed per project. The backlog just keeps moving.
Everything is built in your own tools. Cancel and it all keeps running.
A short Friday note on what was automated this week and the hours it saves you.
Academy-trained, background-checked, least-access credentials.
| Delegated AI specialist | Freelance consultant | Automation agency | Doing it in-house | |
|---|---|---|---|---|
| What you pay | One flat monthly rate for 20 hours a week | $75 to $150 an hour | A project fee, then a retainer | A full-time ops hire, or your evenings |
| Knows Shopify and Klaviyo | Placed from DTC operations backgrounds | Depends entirely who you get | Sometimes, on the senior accounts | You do |
| First workflow live | Week one | After scoping and a signed statement of work | After discovery and onboarding | Between order reviews, eventually |
| Works in your stack | Shopify, Gorgias, Klaviyo, Triple Whale, or whatever you run | If they have used it before | Often only their supported platforms | Yes |
| Ad reporting automated | Weekly Meta, Google, and Shopify numbers compiled and sent automatically | Usually billed separately per project | Often part of a broader retainer | Whoever has time on Monday |
| If you stop | Every workflow keeps running in your accounts | You inherit whatever is documented | Access can end with the contract | Nothing changes |
The consultant and agency columns describe how those engagements are usually structured, not any one firm. Your own quote is confirmed on the intro call.
Your specialist comes AI-trained and fully fluent in:
Shopify
Zapier
Claude
Meta Ads
Google Sheets
Shopify Flow
Slack
Airtable
Notion
n8n
GmailTuesday 11:02 AM
Monday 7:58 AM
Wednesday 9:31 AM
Our Gorgias queue used to be the first thing I opened every morning. By the end of the first week the order-status replies were going out on their own and I wasn't touching the helpdesk until after lunch.
Rachel T.Founder, DTC skincare brandVerified clientWe had not looked at our Klaviyo flows in eight months. Within a week the abandoned-cart sequence was updated and the weekly ad report just started showing up on Monday mornings. The team actually reads it now.
James M.Operations Manager, Shopify apparel brandVerified clientMonth-to-month, cancel whenever you want. If your specialist is not the right fit, we replace them free. And every workflow lives in your own accounts, so it stays yours either way.
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Every specialist is matched by hand to your stack, your tools and your timezone, which caps how many businesses we can start properly. When this month is full, the next start date is the following month.
One flat fee.
Your dedicated AI Automation Specialist for E-commerce, 20 hours a week.
Month-to-month. No setup fee. Cancel anytime and keep every workflow.
Thirty minutes. Bring your messiest week. You leave with the three workflows worth automating first, sequenced and yours to keep. If we're a fit, your specialist starts within a week.
Support ticket triage and replies in Gorgias, Klaviyo abandoned-cart and post-purchase sequences, weekly ad performance reporting from Meta and Google, returns processing in Loop Returns, product listing uploads, low-stock alerts via Shopify Flow, and supplier follow-up emails. The intro call maps which of those is costing the most time.
Yes. Shopify is the primary platform most specialists work in. Automations connect to Shopify via its API and native integrations with Gorgias, Klaviyo, Zapier, and Shopify Flow. You do not need to change your storefront or migrate any data.
Yes. Claude reads incoming tickets, classifies them by type, pulls order data from Shopify, and sends a reply for routine inquiries like order status, tracking, and return requests. Tickets that need a human are flagged and routed, not answered.
Yes. Your specialist audits the existing flow, updates timing and copy, sets up A/B tests, and monitors recovery rates. Most brands see their cart sequences improved and actively iterated within the first week.
Yes. Meta Ads and Google Ads data is pulled via API, matched against Shopify revenue, and assembled into a Sheets dashboard. A formatted summary is emailed to the team every Monday morning without anyone pulling numbers manually.
Triple Whale, Northbeam, and similar platforms can feed into the reporting workflow. Your specialist connects the data sources you already have rather than requiring you to adopt a new tool.
The first workflow is typically running in week one. The intro call identifies which problem is costing the most: usually the helpdesk queue or the Klaviyo flows. That one ships first while the next is being scoped.
You share staff account access with the specialist, the same level you would give a full-time ops hire. All access is covered by an NDA and can be revoked instantly if you stop.
Your specialist works in the platform you run. Most of the core automations, support triage, flow sequences, and ad reporting, connect through Zapier or Make regardless of which storefront you use.
Thirty minutes on your messiest week. The three workflows worth automating first are yours to keep either way.
