# Privacy Policy
**Last updated:** April 27th 2026
DelegatedAI ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your data when you visit **delegatedai.com** or use our virtual assistant placement and management services (the "Services").
## 1. Information We Collect
**You provide directly to us:**- Name, email address, phone number, company name, and role (when you fill out a contact form, book a call, or sign up)- Billing information (processed by our payment processor — we do not store full card numbers)- Information you share during onboarding, scoping calls, or while working with your assigned virtual assistant- Any account login credentials or workflow access you choose to share with your assistant
**Collected automatically when you visit our website:**- IP address, browser type, device identifiers, operating system, referring URL, pages viewed, and time spent

**From third parties:**- Booking platforms (e.g., calendar tools)- Analytics and advertising platforms- Public sources like LinkedIn (for verifying business context)
## 2. How We Use Your Information
We use your information to:- Match you with a virtual assistant and deliver the Services- Process payments and manage your subscription- Communicate with you about your account, scheduling, and support- Send marketing emails (you can unsubscribe at any time)- Improve our website, train our staff, and develop new offerings- Comply with legal obligations and enforce our Terms of Service
We will never sell your personal data to third parties.
## 3. Legal Bases (GDPR users)
If you are in the European Economic Area or United Kingdom, we process your personal data on these legal bases:- **Contract:** to provide the Services you've signed up for- **Legitimate interests:** to operate, secure, and improve our business- **Consent:** for marketing emails and non-essential cookies (you can withdraw consent at any time)- **Legal obligation:** to comply with applicable law
## 4. Sharing Your Information
We share information only with:- **Our virtual assistants and team members** working on your account- **Service providers** that help us operate (hosting, payment processing, email delivery, analytics, CRM, scheduling)- **Legal authorities** when required by law, subpoena, or to protect our rights- **Successors** in the event of a merger, acquisition, or asset sale
We require all service providers to safeguard your data and use it only for the purposes we direct.
## 5. International Data Transfers
We are based in USA, and your data may be transferred to and processed in countries outside your own. Where required, we use Standard Contractual Clauses or other lawful transfer mechanisms.
## 6. How Long We Keep Your Information
We keep your data only as long as needed to provide the Services and meet legal, accounting, or reporting obligations. Typically:- Active client account data: while you're a customer- Lead/prospect data: 24 months from last interaction- Financial records: 7 years (tax compliance)- Marketing preferences: until you unsubscribe
## 7. Your Rights
Depending on your location, you may have the right to:- Access the personal data we hold about you- Correct inaccurate data- Delete your data ("right to be forgotten")- Restrict or object to certain processing- Receive your data in a portable format- Withdraw consent at any time- Lodge a complaint with your local data protection authority
**California residents:** under the CCPA/CPRA, you also have the right to know what we collect, request deletion, opt out of any "sale" or "sharing" of your data (we do not sell), and not be discriminated against for exercising your rights.
To exercise any right, email us at **hello@delegatedai.com**. We will respond within 30 days.
## 8. Security
We use industry-standard safeguards — encryption in transit (TLS), restricted access controls, vendor due diligence, and regular reviews. No system is 100% secure; you share data with us at your own risk.
## 9. Children
Our Services are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe we have, please contact us immediately.
## 10. Changes to This Policy
We may update this policy. The "Last updated" date at the top reflects the most recent change. For material changes, we will notify you by email or a prominent notice on the website.
## 11. Contact
**Delegated AI**
Email: hello@delegatedai.com